6 De-Escalation Techniques to Diffuse Conflict

November 9, 2023

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Written By - Ravi Shankar (GoodMindKeeping)

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When conflict is not addressed productively, it can escalate, sometimes to the point of violence. 

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Emotions are contagious. When we encounter someone who is experiencing stress, we pick up on their stress. 

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1. Address Conflict As Soon As Possible

If you have a problem with another person, addressing it as soon as possible can prevent escalation. 

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2. Identify the Goal of De-Escalation 

Understand each person's perception of the problem and desired resolution beforehand. 

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3. Remain Calm and Regulated

Sometimes a conflict is complex and needs long-term work in finding a solution. 

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4. Practice Active Listening and Take Turns 

If you are truly interested in resolving the conflict, practice active listening and open communication with the other person. 

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5. Engage with a Third Party 

If your conflict is in a relationship, a mental health professional may be able to provide resolution support through couples therapy. 

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6. Compromise 

Recognize your values as well as what you might be able to bend in order to come to a solution that is mutually agreeable.